Refund policy

If an image or video fails to generate, the credits for it are returned to your balance automatically. You do not need to ask.

Credits, plans and packs are not refundable once bought. We do not refund because you changed your mind, did not like a result, or have credits left over. Free credits are never refundable.

We make an exception only when something is wrong on our side:

• A model or the service stopped working and we could not deliver what you paid for. We refund the unspent part, or add the credits back to your balance if you prefer.
• You were charged twice, or charged an amount different from the one shown at checkout.
• We close your account without a breach of the terms. We refund your unused purchased credits.

We decide each request on its merits. Credits already spent on generations that worked are not refunded.

If you were charged twice, or charged an amount different from the one shown at checkout, tell us and we will refund the difference in full.

Email support@sparebar.xyz from the address on your account and include the invoice number. We reply within 3 working days.

Refunds go back to the payment method you used. Your bank decides how long it takes to show up, usually 5 to 10 working days. When a purchase is refunded, any credits from it that you have not spent are removed from your balance.